Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

At thegenuinehuman, we strive to ensure our customers are satisfied with their purchases. Here’s how our returns process works:

1. Defective or Damaged Items:

We accept returns for items that are defective, damaged, or if you received the wrong item. Please contact us within 30 days of receiving your order with your order number and a photo of the issue. We will arrange a replacement or a refund at no additional cost to you.

2. Wrong Size or Buyer’s Remorse:

Since our products are custom printed and made to order, we do not accept returns or exchanges for incorrect sizes or buyer’s remorse. Please carefully check our sizing charts before placing your order.

3. Order Cancellations and Changes:

You can request an order cancellation or changes within 24 hours of placing your order. After this period, we may not be able to accommodate changes or cancellations as your order might already be in production.

4. Lost Packages:

If your package is lost in transit, please contact us no later than four weeks after the estimated delivery date. We will investigate and provide a replacement if necessary.

5. Return Process:

To initiate a return for a defective or damaged item, please contact our customer service team via the contact form on this page, with your order number and a photo of the issue. We will provide instructions on how to proceed.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

If you would like to change your order, please contact our support within 24 hours after making the purchase.

After this period, we may not be able to accommodate changes or cancellations as your order might already be in production.

 

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.