Returns
At thegenuinehuman, we strive to ensure our customers are satisfied with their purchases and meet their quality expectations. Here’s how our returns process works:
- Defective or Damaged Items:
We accept returns for items that are defective, damaged, insufficient in advertised quality or if you received the wrong item. Please contact us within 7 days of receiving your order with your order number and a photo of the issue. We will arrange a replacement at no additional cost to you or a refund if replacement is not possible.
- Wrong Size or Buyer’s Remorse:
Since our products are custom printed and made to order, we do not accept returns or exchanges for incorrect sizes or buyer’s remorse. Please carefully check our sizing charts before placing your order.
- Order Cancellations and Changes:
You can request an order cancellation or changes within 24 hours of placing your order and we will try our best to accommodate changes or cancellations as your order might already be in production.
- Lost Packages:
If your package is lost in transit, please contact us no later than two weeks after the estimated delivery date. We will investigate and provide a replacement if necessary.
- Return Process:
To initiate a return for a defective or damaged item, please contact our customer service team via the contact form on this page, with your order number, a brief explanation and a photo of the issue. We will provide instructions on how to proceed.